At Abhyaas Digital Gurukul, we strive to provide the best possible experience with our AI-powered learning platform. This refund policy outlines the terms and conditions for refunds related to token purchases.
1. Token Purchases
Our platform operates on a token-based system for accessing premium AI features:
DeepSeek Tokens: Used for AI chat, embeddings, and other AI features
ElevenLabs Audio: Used for text-to-speech and audio generation
2. Refund Eligibility
Refunds for token purchases may be issued under the following circumstances:
Technical Issues: If you experience significant technical issues that prevent you from using the tokens as intended, and our support team is unable to resolve these issues within a reasonable timeframe.
Unauthorized Purchases: If you can provide evidence that the purchase was made without your authorization.
Service Unavailability: If our services are unavailable for an extended period (more than 24 hours) immediately following your purchase.
Time Limit: Refund requests must be submitted within 7 days of the purchase date. Requests submitted after this period will not be considered except in extraordinary circumstances.
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
After tokens have been partially or fully used
If you simply change your mind about the purchase
If you purchased the wrong token package
If you were unaware of how the token system works
If you failed to read or understand this refund policy before making a purchase
4. Refund Process
To request a refund:
Contact our support team at info@abhyaas.guru with the subject line "Refund Request"
Include your account email, the date of purchase, and the reason for your refund request
Provide any relevant information or evidence to support your request
Our team will review your request and respond within 3 business days. If approved, refunds will be processed to the original payment method used for the purchase.
Processing Time: Refunds typically take 5-10 business days to appear in your account, depending on your payment provider's policies.
5. Partial Refunds
In some cases, we may issue partial refunds if:
Only a portion of the purchased tokens were unused
The issue experienced only affected part of the service
6. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new terms.
7. Contact Us
If you have any questions about this refund policy, please contact us at: